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Foundation to Sales

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  1. Session One: Course Overview
    2 Topics
  2. Session Two: The Role of a Sales Person
    3 Topics
  3. Session Three: The Sales Conversation and Closing the Deal
    9 Topics
  4. Session Four: Sales Success Factors
    1 Topic
  5. Session Five: General Industry Terms and Concepts
    Session Five: General Industry Terms and Concepts
    1 Topic
  6. Session Six: Point of Purchase
    2 Topics
  7. Session Seven: The Importance of Good Sales and Customer Relations
    15 Topics
  8. Session Eight: Sales Ethics
    4 Topics
  9. Session Nine: On-line Sales Techniques
    15 Topics
  10. Session Ten: A Personal Action Plan
    3 Topics
  11. Course Summary
  12. Recommended Reading List
Session 7, Topic 3
In Progress

Be Reasonable with Client’s Expectations

24 Jun 2021
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Make sure that in all communication with the prospect leading up to sale and continuing to the after sales service or account management is accurate. Let the prospect or customer have the full, realistic picture of what they are to expect. It is often better to under promise than to exaggerate and the not be able to deliver on promises made. Of course, there will be times when you will not be able to deliver – we live in an imperfect world, however, be careful to adhere to contractual agreements if they are there.

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