Creating a Customer Service Culture: Quiz

Do people usually buy from someone they dislike?

Do you understand the power of a smile?

Do you show sincere interest in your customer and engage in preliminary small talk?

Do you treat new customers differently than existing customers?

Are you aware that a negative first impression may turn a prospect off of your product?

Do you open with a sincere compliment?

Do you promptly offer a prospect refreshments and a comfortable place to sit?

Do you pay attention to what you wear and how you look?

Do you welcome visitors with a warm greeting and/or firm handshake?

Are you congenial no matter what the outcome?