Element Four: Problem-Solving: Making Connections

Situation One: Happy Burgers

Jonas is working at Happy Burgers alone one night. A customer comes in and orders a Super Smiley Meal. This customer then changes his mind and wants a Beamer Special. He then changes his mind again and wants a Smirky Sundae. He becomes frustrated because Jonas can’t get his order right.

Situation Two: Your Cash Bank

Sedze walks into the bank one day to take money out of his account. The teller informs him that that account has been closed due to suspicion of criminal activity. Sedze becomes very upset and demands to speak to the supervisor, who is not in.

Situation Three: Acme Widgets (Pty) Ltd

On her way to work, Elisa stops in at Acme Widgets to pick up her company’s order. She is told that their order has not been received and will need to be placed again. This is the fourth time that this has happened this year and Elisa is not happy.

Situation Four: Fruit & Veg

Tebogo is planning a big birthday dinner and goes to Fruit & Veg to get everything he needs. He is particularly excited about the fresh raspberries that the store’s flyer promised. However, when he arrives at the store, there are none to be found. A cashier tells him they are out of stock.

Situation Five: Leaky Pipes

Jacob hires a plumber to fix his leaky bath. He leaves the room to let the plumber do his work. He returns to the bathroom to find the plumber asleep in the bath and the work uncompleted.

Situation Six: We Fix It

Jaba calls technical support one evening to fix a recurring problem with his computer. He is told that this is how the computer is supposed to work and there is nothing that can be done. Naturally, he is not very happy about this.