Emotional Intelligence: Session Four – Understand and Manage

Hint

• Reason and motivation: Weigh your decisions and behaviour by identifying and prioritising what is important.
• Manage feelings: Use simple techniques, like a pause for reflection, to act – not react.
• Choose to affirm the positive: Accept that you have choice, that you can make a difference, that you are an important part of the community.
• Develop social behaviours: Respond to people’s needs, build conflict resolution skills, accept feedback.
• Interdependence: Recognise your place in the larger community; your awareness and decision making takes into account the short- and long-term consequences of your actions as well as the context/culture.