Pre-Assignment: Questions (Duplicate Quiz)

People who are successful at customer relations constantly need to be the centre of attention.

Customer service staff are the only people responsible for providing quality customer service.

Good service employees are at the mercy of their customers and thus have little control over their success on the job.

Treating customers as VIP’s often means apologizing for mistakes you did not make.

It is not important to remember the names and faces of the people who come to your organisation.

If you have a limited desire to serve others, you probably should not be in a service-related job.

How you handle the procedural or technical side of your job can directly affect how you handle the personal side.

Knowing the time requirements for providing quality service will help you do a better job

Good anticipation means providing items and services for customers without requiring them to ask.

When communicating with another person, it is important to always consider and protect his or her self-esteem.

Your body language only minimally influences good communication.

Feedback rarely provides the information necessary to do a better job.

If you are not careful, working on a computer can adversely affect your attentiveness toward customers.

Generally, the attitude you receive from others is the same attitude you transmit.

Reading the customer correctly can pay great dividends to you and your organisation.

Most people simply want fast service and have little need to feel important or be recognized.

Body language often communicates more than the actual words you use.

When a customer is rude, obnoxious, and impolite, it is justifiable for you to return the same behavior.

It is impractical to think that you can meet the expectations of every customer.

Customer complaints should be encouraged at your organisation.