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Pre-Course Assessment
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Question 1 of 10
1. Question
Which of the following is a possible result of bad customer service?
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Question 2 of 10
2. Question
Customers desire which of the following?
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Question 3 of 10
3. Question
Customer service standards should meet customers’ expectations. In order to determine what is expected, which of the following methods would be the most effective?
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Question 4 of 10
4. Question
True or False: Customer service is just as important for large businesses as it is for small businesses.
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Question 5 of 10
5. Question
True or False: Customer service is not always natural, automatic, or coincidental.
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Question 6 of 10
6. Question
True or False: First impressions are just as important as selling a quality product.
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Question 7 of 10
7. Question
Which of the following is a component of customer service?
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Question 8 of 10
8. Question
True or False: Service is a philosophy – not a department, a program, or a policy.
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Question 9 of 10
9. Question
True or False: It is acceptable to keep a customer on hold indefinitely, provided you keep checking to make sure they are there and reassuring them that their call will be answered.
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Question 10 of 10
10. Question
True or False: Eye contact with the customer is an effective way to help you listen.
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