KTI understands that occasionally, trainees who register for an online training course may change their mind for one reason or another. KTI therefore have a refund policy for trainees who decide not to take the course. Refunds for online courses are only given within the fourteen-day grace period, under the following circumstances:

• The trainee did not access any portion of the online course AND the trainee requests a refund, in writing via email within fourteen days from the date of the registration/purchase.
• There will be no refunds for any online courses once a course has been accessed in any manner.
• A full refund will be issued less an administrative fee of P50.

The procedure to be followed in order to request a refund or cancellation is to contact KTI at training@kti.co.bw with your full details, including email address and your order number. The email must be received within fourteen-day from date of registration/purchase.

If you are entitled to a refund under the terms stated above, KTI will refund you on the credit card or debit card used by you to pay for the online course or via an electronic transfer that will be paid into your account.

Please understand that with the registration and accessing of your online course, you have read and agree to the aforementioned refund policy. There are no extensions granted for your course.

If you have any questions about this policy please contact us at training@kti.co.bw  or call us on +267 3114858 or +267 72309719.