Terms of Service

KTI Terms and Conditions

The following are the terms and conditions for the use of the Kalahari Training Institutes website. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

1. ACCESS TO THE WEBSITE

1.1  It is not necessary to register with us in order to use most parts of this Website. In order to purchase an online course you will have to register.

2. WEBSITE USE

2.1  This Website may be used for your own private purposes and in accordance with these terms of use. Material may be printed and downloaded from the Website provided that you do not modify or reproduce any content without our prior written consent.

3. WEBSITE UPTIME

3.1 KTI will ensure that all reasonable measures are taken by us to ensure that this Website is operational all day, every day. Kindly note that occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

3.2 Advanced warning of maintenance to the website will be given where possible.

4. VISITOR PROVIDED MATERIAL

4.1 If at any point any material that a visitor to this Website sends or posts to this Website, it shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

4.2 When using this website you shall not post or send to or from this Website any material:

(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in Botswana;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

4.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of this policy.

5. LINKS TO AND FROM OTHER WEBSITES

5.1 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.

5.2 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

5.3 By linking to this Website in breach of this policy you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

6. DISCLAIMER

6.1  Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and, or up to date.

6.2  All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

7. EXCLUSION OF LIABILITY

7.1  We do not accept liability for any loss or damage that you suffer as a result of using this Website.

 7.2 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the Botswana.

8. BOOKING AND CANCELLATIONS

8.1  All course material and documentation received from Kalahari Training Institute is copyright, private and confidential.

8.2  If the number of trainees changes from that quoted and paid, the Client shall advise Kalahari Training Institute a minimum of two working days prior to the training date.

8.3  The Client is responsible for ensuring attendance of their staff, be it in-person/tutor-led or self-paced courses.

8.5  Should Kalahari Training Institute cancel any training due to unforeseen circumstances, payment will be immediately refunded to the Client.

8.6 On agreement/purchase of KTI courses, the Client/trainee gives Kalahari Training Institute the right to take photos and video’s during training session, to be used by KTI for marketing purposes.

8.7  If the client/trainee cancels the in-person or online tutor-led course within 2 days of the booking date, there will be no refund.

8.8  If the client/trainee cancels the in-person or online tutor-led course within 5 days of the booking date, there will be a refund of 75%.

8.9  The person booking/registering the course is agreeing to the terms and conditions.

8.10     Dates of courses or training venue may be changed without notice.

8.11 Read in conjunction with KTI Cancellation and Refund Policy.

9. TUTOR-LED COURSE NON-ATTENDANCE

9.1  If a trainee has paid and booked to attend a course and does not attend the course, the full course fee is not refundable.

10. LATE ARRIVALS/MISSED SESSIONS

10.1     Without prior notice, if a trainee arrives late for a course, we reserve the right to refuse entry to the training course.  If the late trainee is refused entry or dismissed from a training course, 100% of the course fees are non-refundable.

   11. UNFORESEEN CIRCUMSTANCES

11.1 On occasion, unforeseen circumstances may require Kalahari Training Institute to cancel a Tutor-Led course. The trainee or company will be given as much notice as possible and KTI will offer the trainee or company alternative course dates.

12. LAW AND JURISDICTION

12.1 These terms of use are governed by Botswana law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of Botswana.

If you have any questions about this policy please contact us at training@kti.co.bw or call us on +267 3114858 or +267 72309719.

KTI Website Cancelation & Refund Policy

KTI understands that occasionally, trainees who register for an online training course may change their mind for one reason or another. KTI therefore have a refund policy for trainees who decide not to take the course. Refunds for online courses are only given within the fourteen-day grace period, under the following circumstances:

• The trainee did not access any portion of the online course ANDthe trainee requests a refund, in writing via email within fourteen days from the date of the registration/purchase.
• There will be no refunds for any online courses once a course has been accessed in any manner.
• A full refund will be issued less an administrative fee of P50.

The procedure to be followed in order to request a refund or cancellation is to contact KTI at training@kti.co.bw with your full details, including email address and your order number. The email must be received within fourteen-day from date of registration/purchase.

If you are entitled to a refund under the terms stated above, KTI will refund you on the credit card or debit card used by you to pay for the online course or via an electronic transfer that will be paid into your account.

Please understand that with the registration and accessing of your online course, you have read and agree to the aforementioned refund policy. There are no extensions granted for your course.

If you have any questions about this policy please contact us at training@kti.co.bw  or call us on +267 3114858 or +267 72309719.

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Privacy Policy

KTI Privacy Policy

The following privacy policy is for the use Kalahari Training Institute website.

Last updated 15th March 2021

Comments

When visitors leave comments on the website, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

We store user input data sent through the contact forms on this website, along with meta information about the submissions, including the time stamp, the origin IP address, and the user agent (browser). Also, third party services may collect information about website visitors. We currently use Google Analytics.

We don’t set a particular time limit on storing information because we need it for future reference. If you want your information to be removed from our database, please contact us. We will remove it anytime there are concerns about your privacy.

Embedded content from other websites

Courses/Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with.

Kalahari Training Institute will share your data with the following parties:

With Contracted Instructors: 

For Course improvement and to ensure relevance during training, we share your data with our course instructors. This data may include things like your age or gender, city, country, device settings, and other Kalahari Training Institute courses which you have shown interest in or have studied.

With Other Students and Instructors: 

If you choose, shared content, profile data and activity may be publicly viewable during our tutor led training by other students and instructors.  During tutor led training, if you make a contribution to the discussion or ask a question, your information (including your name) may also be publicly viewable by other users depending on your settings.

With Service Providers, Contractors, and Agents: 

We share your data with third-party companies who perform services on our behalf, like payment processing, data analysis, marketing and advertising services (including retargeted advertising), email and hosting service. These service providers may access your personal data and are required to your data at our discretion.

With Analytics and Data Enrichment Services: 

As part of our use of third-party analytics tools like Google Analytics, we share certain contact information, Account Data, System Data, Usage Data.

To Power Social Media Features: 

Sharing user experience to third parties (as when using the Facebook Like button) allows

social media provider to collect things like your IP address and which page of the Services you’re visiting, and to set a cookie to enable the feature. Your interactions with these features are governed by the third-party company’s privacy policy.

To Administer Promotions and Surveys: 

We may share your data as necessary to administer, market, or sponsor promotions and surveys you choose to participate in.

For Security and Legal Compliance:

We may disclose your data to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:

• Permitted or required by law;
• Reasonably necessary as part of a valid subpoena, warrant, or other legally valid request;
• Reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal agreements.
• Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or
• Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of Kalahari Training Institute, our users, employees, members of the public, or our Services.
• We may also disclose data about you to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy.

During a Change in Control: 

If Kalahari Training Institute undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organization during such transition or in contemplation of a transition (including during due diligence).

With your Permission

With your consent, we may share data to third parties outside the scope of this Privacy Policy.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

We use your data to do things like provide ours services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our services, analyse how people use our services, personalised advertising as required by law.

Your contact information

We collect information from visitors to our website who express interest in a particular online course and wish to be contacted.  The information includes name, email address, educational background, employment background, address, country of residence and telephone number

Additional Information

Your physical and mailing address will not be shared with any third party. Your email address will also be kept confidential.

Data Breach procedures & how we protect your data

We use reasonable organizational, technical, and administrative measures to protect data under our control. Unfortunately, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. We advise that your passwords be kept safe and secure and that if you feel that the security of any data that we hold about you has been compromised, please immediately notify us.

Cookies and Data Collection Tools

We use cookies, which are small text files stored by your browser, to collect, store, and share data about your activities across websites, including on Kalahari Training Institute. They allow us to remember things about your visits to Kalahari Training Institute and to make the site easier to use.

Kalahari Training Institute and service providers acting on our behalf (like Google Analytics and third-party advertisers) use server log files and automated data collection tools like cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (together, “Data Collection Tools “) when you access and use the Services.

Modifications to This Privacy Policy

Periodically, when necessary modifications will be made to this policy. If we make any material change to it, we will notify through a notification posted on the website. Unless stated otherwise, modifications will become effective on the day they are posted.

How Can You Contact Us?

Kalahari Training Institute

Private Bag 00146 Gaborone, Botswana

Plot 41, Unit 8, Gaborone International Commerce Park, Gaborone, Botswana

Tel: +267 3114858 Cell: +267 72309719

Email: training@kti.co.bw

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