Seven Steps to Customer Problem-Solving: Making Connections
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Question 1 of 7
1. Question
Express respect
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Question 2 of 7
2. Question
Listen to understand
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Question 3 of 7
3. Question
Uncover their expectations
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Question 4 of 7
4. Question
Repeat the specifics of their problem
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Question 5 of 7
5. Question
Look for possible solutions
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Question 6 of 7
6. Question
Take action and follow through
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Question 7 of 7
7. Question
Double check for satisfaction
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